https://www.andygladdis.com/contact daily 0.75 2020-09-07 https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599480885429-L13W47TCKO135XY8TR1E/AndyGl_portrait_large.jpg https://images.squarespace-cdn.com/content/v1/5ce435d6bea1ed00016ba287/1558964652247-5MWXNMFZVOPGE4TY6U2Q/MHeiderich_ReflexionenZwei-05-copy.jpg Contact https://www.andygladdis.com/home daily 1.0 2020-09-07 https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599472005297-5WN6DG7YOUF77ILHXGTG/process_keith.png Home https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599468872830-7RZPRV6I7RVUD5CDLX6Q/AndyGl_portrait_large.jpg https://www.andygladdis.com/cim daily 0.75 2020-09-07 https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599467093743-FEC760V0MUTVCYATP7PQ/CIM_logo.png https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599480661914-INLP6L8RV2ICVEVOTRHG/integration_wide.png Chartered Institute of Marketing I managed to combine the diagnostic and assessment into one tool, to enable consistency in usability and allow for easier updating of framework changes. This significantly reduced the time administrators had to spend on updates and reduced errors, while also providing a single point of training and progress management for the participants. https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599477428443-MURTV7DN83M8BDTGI91L/image-asset.jpeg Chartered Institute of Marketing The Chartered Institute of Marketing is a professional marketing body. They provide training to marketing professionals and provide an assessment for them for become chartered. This requires two consecutive years Continuing Professional Development (CPD). They required a process to diagnose at what point in their training any particular user is and guide them to the next stage of learning they need to do. This would be based around a complex competency framework. They also required an actual exam to test users once they were ready to become chartered, centered around the same competency framework. Their existing process had been spread across different systems and involved significant manual input, and as such was very open to administration error. https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599478669784-J1Q1LUFXQP66B065UXG5/image-asset.jpeg Chartered Institute of Marketing Tobias Keene, D.D.S. Hailing from Richmond, Virginia, Dr. Tobias Keene brings a bit of unabashed Southern hospitality to all his patients. He moved to Washington, D.C. over thirty years ago as a freshman at Ivy College. Right after graduation, he attended World University’s School of Dentistry. Before opening Keene Dental in 1994, he worked for free clinics and some of the finest practices in the District. He is part of the 123 Dental Association and stays up-to-date on the latest dental discoveries. When not striving to keep his patients happy and healthy, he’s enjoys hiking with his family in Rock Creek Park. https://www.andygladdis.com/fire-service-college daily 0.75 2020-09-07 https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599475885733-GYXMT819AJIANAWTTJ54/image-asset.jpeg Fire Service College The Fire Service College is responsible for providing leadership, management and advanced operational training courses for senior fire officers from the United Kingdom and foreign fire authorities. Their previous method of delivering and grading training had some significant resource and monetary overheads, so they were looking for a blended digital solution that would reduce these, whilst also considering varying technical knowledge, a large number of stakeholders and a resistance to change. I worked with FSC to understand their business and existing processes on all levels. There are several user-types and I had comprehensive meetings with representatives from all parties to find out their roles and needs for the system, so that I could create a solution that worked for all parties. From this I created user stories and user journey maps. https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599476286778-F9HTXUQRSHZXC4ZN2X6X/Declarations_-_CD_-_Approval_in_Progress.jpg Fire Service College From here I created prototypes to test with the various user types, which in turn led to interactive wireframes and mockups with in-depth functional descriptions which were used by the development team. Since going live the programme has substantially cut paperwork, freed up time for trainers to focus on core activities, improved consistency of training and provide live analytics. https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599467575883-KLFDCWTYZ4RXHRD488AB/The-Fire-Service-College-logo.gif https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599472237867-GYIQ9WRELRB3OKZQRITD/FSClearningpathwayprocess.png Fire Service College Tobias Keene, D.D.S. Hailing from Richmond, Virginia, Dr. Tobias Keene brings a bit of unabashed Southern hospitality to all his patients. He moved to Washington, D.C. over thirty years ago as a freshman at Ivy College. Right after graduation, he attended World University’s School of Dentistry. Before opening Keene Dental in 1994, he worked for free clinics and some of the finest practices in the District. He is part of the 123 Dental Association and stays up-to-date on the latest dental discoveries. When not striving to keep his patients happy and healthy, he’s enjoys hiking with his family in Rock Creek Park. https://www.andygladdis.com/dashboard daily 0.75 2020-09-07 https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599467742451-LSBZUAXTDEZXBQLPRI0T/cropped-tessello_horiz_dark_red_web.png https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599474802311-AA5X9QYA9TMQPYJF969C/Current_-_filter_1.png Tessello dashboard The dashboard for our administration system had been around for over 10 years, and although it was fit for purpose in the beginning the product and clients had moved on and the needs had changed. Administrators were struggling to find the information they needed for Key Performance Indicators (KPIs) quickly and efficiently, so an overhaul was needed. https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599474507812-152KPCTNEYXFMMOIZ4Y6/dashboard.png Tessello dashboard I asked each user individually to go through the process of sorting the notes into groups, prioritising the groups and their contents, and to explain to me what each grouping was to them, and then recorded each result. Once all users had carried this out I compared the results to see how each grouping fitted, and from this I could see how I needed to group things in the final designs, including which sections parts were no longer relevant. It also allowed me to order the layout to have the most relevant information at the top of the dashboard. They update has significantly decreased the time overheads for the administrators to find the information they need. https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/1599474257537-KJC4RERLSP8724B2W7YK/image-asset.jpeg Tessello dashboard Tobias Keene, D.D.S. Hailing from Richmond, Virginia, Dr. Tobias Keene brings a bit of unabashed Southern hospitality to all his patients. He moved to Washington, D.C. over thirty years ago as a freshman at Ivy College. Right after graduation, he attended World University’s School of Dentistry. Before opening Keene Dental in 1994, he worked for free clinics and some of the finest practices in the District. He is part of the 123 Dental Association and stays up-to-date on the latest dental discoveries. When not striving to keep his patients happy and healthy, he’s enjoys hiking with his family in Rock Creek Park. https://www.andygladdis.com/gas-safe-register daily 0.75 2022-07-13 https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/37384985-cbc9-4e4c-be10-e5f77765eec2/GSR_prototypes.png Gas Safe Register So that the developers could see fully how the final pages would be structured, I created a set of high-fidelity interactive prototypes for a selection of pages, to cover all component types. This included desktop, tablet and mobile, all of which were important for end-users. Supporting documentation helped stakeholders to see the reasoning behind design decisions. https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/d6fdbe73-4f0a-4787-ada6-1a89c34784ea/GSR_customer_comparison.png Gas Safe Register Gas Safe Register is the official gas registration body for the United Kingdom, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register. Their website has an engineer area that can be logged into to, but this was old, had bad accessibility and did not follow government design system principles. The aim of the project was to improve usability and bring the site up to accessibility and GDS compliance. I carried out planning workshops, competitor analysis and created personas using Miro and Adobe XD, working with stakeholders to understand the business needs, developers to understand the technical constraints and incorporated previously-carried out user research. https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/ff4e693e-7b26-4d18-9da0-eb6ba40eeb7a/GSRlogo.png https://images.squarespace-cdn.com/content/v1/5f2bc6b44339ef5a84abdb6c/17134b5d-09a9-4c22-a5d0-b767c07cdd3a/GSR_styleguide.png Gas Safe Register Tobias Keene, D.D.S. Hailing from Richmond, Virginia, Dr. Tobias Keene brings a bit of unabashed Southern hospitality to all his patients. He moved to Washington, D.C. over thirty years ago as a freshman at Ivy College. Right after graduation, he attended World University’s School of Dentistry. Before opening Keene Dental in 1994, he worked for free clinics and some of the finest practices in the District. He is part of the 123 Dental Association and stays up-to-date on the latest dental discoveries. When not striving to keep his patients happy and healthy, he’s enjoys hiking with his family in Rock Creek Park.